Frequently Asked Questions

Legacy Lab is an online platform that offers premium, custom book creations which tell the story of your life. Our mission is to collate your story into beautiful hardcover and digital books so that your stories, ethics, beliefs and morals can be passed onto future generations. We believe everyone has a story and it is our vision to help you celebrate yours with those closest to you.

Creating your story is a fun, revered, and magic process that we work through together. After purchasing your package of choice, you will receive an email with details on how to access your private user dashboard. From your dashboard, you will have access to your story-creation portal, support from our team, writing tips and tricks, and instructions on the process.

Here, you will find a series of questions that you can answer in your own time. Once you have submitted your answers along with photographs of your life, the rest is up to us! Our team will carefully curate your answers and photographs into chronological order, and collate them into your digital and hardcover books. We will then allow you to review the final product before printing and delivering your books to your door and email for you and those closest to you to enjoy.

Absolutely! We want to ensure you love your product before it is shipped to your door. After we create your story, we will send you a preview before printing to allow you any final adjustments or changes to achieve perfection.

At Legacy Lab, we take pride in delivering top-notch quality. We use premium materials for all our products, including acid-free paper for our photo books and state-of-the-art printing techniques for vibrant colors and sharp details. Each item is carefully crafted to withstand the test of time and preserve your memories for generations to come.

Our production team works diligently to ensure your personalized products are created with the utmost care. The processing time for each order may vary, but you can find the estimated delivery time during the checkout process. We offer expedited shipping options for those who need their products sooner.

Absolutely! We encourage you to make the most of your cherished memories. Our user dashboard allows you to upload multiple photos with prompts for photos from various milestones in your life. We then arrange your photos creatively within the product layout. Create a photo collage or tell a story with your images - the possibilities are endless!

Of course! We understand that creating a legacy project takes time and patience, and we recommend you take as long as you need. You can save your project as you work on it, and it will be safely stored in your user dashboard. When you're ready to continue, simply login to your account and pick up where you left off.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we support payments through PayPal for added convenience and security.

Yes, we ship worldwide. No matter where you are located, we will ensure your personalized books reach you safely and securely. Please note that shipping times may vary based on the destination.

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package's progress and know exactly when it will arrive at your doorstep.

Your satisfaction is our priority. If for any reason you are not happy with your personalized product, please contact our customer support team within 30 days of receiving your order. We will do everything possible to resolve the issue, including offering a replacement or a full refund.

Yes, we take data security and privacy seriously. Your photos and personal information are protected by advanced encryption technology. We will never share your data with third parties without your consent. You can trust us to keep your memories safe.

Yes, we offer gift cards that make perfect presents for your loved ones. Simply choose the package you would like to gift, select ‘Gift Card Purchase’ at checkout, and we will send the gift card to your chosen email so that the recipient can start their Legacy journey when they are ready.

Yes, we have a customer referral program that rewards you for spreading the word about our products. When you refer a friend or family member and they make a purchase, both you and your friend or family member will receive a special discount on your next orders.

Yes, you can collaborate with others on a project by sharing your user dashboard login with them. They can add photos and make changes, making it a fun group activity.

We are always here to help! You can reach our friendly customer support team through your user dashboard portal or by sending an email to contact@legacylab.store or by using the live chat feature on our website. We aim to respond to all inquiries promptly and provide you with the assistance you need.

In the unlikely event that your product arrives damaged, please contact our support team immediately, and we will arrange a replacement for you.

While there is no strict limit, some products may have a maximum number of photos allowed. Our design tool will indicate if you exceed the recommended capacity.

Unfortunately, we do not offer sample products. However, our preview feature allows you to see exactly how your personalized product will look before ordering

Absolutely! Our design tool supports various languages, allowing you to add text in your preferred language.

Absolutely! With every hardcover book order, we include a digital copy of your legacy project so that you have a digital record of your book to keep and print again if you wish.

No, we are completely transparent with our pricing. The total amount displayed during checkout is the final price you will pay.

We understand a legacy project is a process that requires time and patience. For this reason, there is no time-limit on when you need to complete this project by. Simply save your writing as you go and continue to log in and write or edit as you choose. Once you have finished writing and editing to your liking, hit submit, and our team will look after the rest! 

Unfortunately, we do not allow the stacking of discounts. Only one promotion or discount code can be used per order.

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help and ensure you have a seamless experience with Legacy Lab. You can do this by sending a contact form on the ‘Contact’ page of our main site or your user dashboard. You can also email our team at contact@legacylab.store or reach out via our instant messaging system.

For optimal results, we recommend using photos with a resolution of at least 300 DPI (dots per inch).

Yes! The digital copy of your book is yours to share as you please on social media platforms or as an email to family, allowing friends and family to see your masterpiece.

Yes, we are committed to sustainability. We offer eco-friendly paper and canvas options for our products, and our packaging is designed with the environment in mind.

We accept JPEG, JPG, and PNG file formats for photo uploads. For the best results, we recommend using high-resolution images.

We are committed to customer satisfaction. If you are not happy with your product, please let us know, and we will work to find a solution that meets your expectations.

Both before purchasing your product and inside your user dashboard, you will be given prompts on recommended length of responses depending on the product you have bought.  Your word count is only limited by the product you have purchased and number of pages available. If you find you are writing more than expected and would like to upgrade at any time, please feel free to reach out to our team and they will help. We recommend keeping the text concise for better readability and to fit into your desired product. If there are any issues with word length, we will contact you to either upgrade your product.